WEBSITE TERMS & CONDITIONS OF SALE
Effective Date: 17 August 2026 | Jurisdiction: England & Wales
Welcome to The Quiet Edit Co. (referred to as "we", "us", or "our"). These Terms & Conditions govern your use of our website and the purchase of any home fragrance and lifestyle goods from us. By placing an order or using our site, you agree to be bound by these
Terms.
1. Business Information & Contact
The Quiet Edit Co. is operated from Whiteoaks, Knaresborough Road, Ripley, Harrogate, HG3 3AU, United Kingdom. If you need to contact us regarding your order or these terms, please email us at hello@thequieteditco.co.uk
2. Basis of Sale & Contract Formation
When you place an order on our website, you are making an offer to purchase the goods specified. A legally binding contract between us is formed only when we dispatch your order and send you a shipping confirmation email. We reserve the right to decline any order prior to dispatch (for example, in the event of pricing errors, stock unavailability, or suspected fraudulent activity).
3. Products, Pricing & Availability
Handcrafted Nature: Our products (including candles, reed diffusers, and room mists) are handcrafted. Minor variations in shade, wax finish, or natural fragrance characteristics are inherent to artisanal production and do not constitute defects.
Pricing: All prices are displayed in GBP (£) and are inclusive of standard UK taxes where applicable. Shipping costs are calculated and displayed at checkout. We reserve the right to update prices without prior notice, but price changes will not affect
orders already accepted. Product Care & Safety: It is your responsibility to follow all provided safety instructions and product care guides (e.g. trimming candle wicks, placing diffusers on stable/protected surfaces, keeping out of reach of children and pets). We accept no liability for damage caused by misuse or failure to follow product safety instructions.
4. Delivery & Risk
We deliver within the UK and selected international destinations as indicated at checkout. Delivery estimates provided at checkout are guidelines only and not guaranteed delivery dates. Risk in the products passes to you upon delivery to the specified delivery address. Title (ownership) passes to you once full payment has been received.
5. Cancellations, Returns & Statutory Rights
Your right to cancel, return, or claim refunds for faulty goods is governed strictly by our separate Return & Refund Policy, which operates in full compliance with the UK Consumer Contracts Regulations 2013 and the Consumer Rights Act 2015.
6. Limitation of Liability
Nothing in these terms limits or excludes our liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under applicable UK consumer legislation. Subject to this, our total liability to you for any loss or damage arising under these terms shall not exceed the purchase price of the goods ordered.
7. Governing Law & Dispute Resolution
These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales (or Scotland/Northern Ireland if you reside there).
PRIVACY POLICY & COOKIE INFORMATION
Effective Date: 17 August 2026 | Compliance: UK GDPR & Data Protection Act 2018
The Quiet Edit Co. is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data when you visit our website or make a purchase, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Who We Are (Data Controller)
The Data Controller responsible for your personal information is The Quiet Edit Co., located at Whiteoaks, Knaresborough Road, Ripley, Harrogate, HG3 3AU. For any data protection enquiries, email hello@thequieteditco.co.uk.
2. Personal Data We Collect
We may collect and process the following categories of personal information:
Identity & Contact Data: Name, delivery address, billing address, email address, phone number.
Order & Financial Data: Items purchased, order history, payment details (processed securely via encrypted third-party payment
gateways; we do not store full payment card details).
Technical Data: IP address, browser type, device information, and site browsing patterns via cookies.
Marketing Preferences: Your preferences in receiving marketing updates and newsletter subscriptions.
3. How We Use Your Personal Data & Lawful Basis
We process your data under the following legal bases:
Performance of Contract: To process, fulfil, and deliver your orders, and communicate with you regarding your purchase.
Legitimate Interests: To improve our website user experience, manage customer service queries, and maintain site security.
Consent: To send you marketing newsletters or promotional emails where you have explicitly opted in. You can unsubscribe at any time using the link in the email or by contacting us.
Legal Obligation: To maintain accurate tax and accounting records as required by UK law.
4. Data Sharing & Third-Party Processors
We do not sell, rent, or trade your personal data. We only share data with essential service providers necessary to operate our business, including:
E-commerce & Web Platforms: Shopify / WordPress hosting infrastructure.
Payment Gateways: Stripe, PayPal, or Shopify Payments to process secure transactions.
Postal & Courier Partners: Royal Mail or courier services to deliver your physical orders.
Email Service Providers: Email platforms (e.g. Klaviyo) for sending transactional updates and newsletters (where consented).
5. Data Retention & Security
We retain order and transaction records for up to 6 years following completion of the transaction to fulfill statutory legal, tax, and accounting obligations. We implement strict technical and organizational measures (including SSL encryption) to ensure your data remains secure.
6. Your Rights Under UK GDPR
Under UK data protection laws, you have the following rights:
Right of Access: Request a copy of the personal data we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete data.
Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data where there is no legal requirement for us to retain it.
Right to Restrict or Object: Object to or restrict certain processing activities, including direct marketing.
Right to Data Portability: Request transfer of your data to another provider.
To exercise any of these rights, contact us at hello@thequieteditco.co.uk. You also have the right to lodge a complaint with the UK
Information Commissioner's Office (ICO) at www.ico.org.uk.
7. Cookies
Our website uses essential cookies necessary for store functionality (such as shopping cart persistence) and analytical cookies to help us understand site performance. You can manage cookie settings in your browser at any time.
